Cobraplay Promotions

Solution:

• Check if you deposited the minimum required amount (usually €20-€50)
• Verify you're eligible for the bonus (new players only, country restrictions, etc.)
• Clear your browser cache and check your account balance again
• Contact live chat support immediately - bonuses are usually credited within 5 minutes
• Have your deposit transaction ID ready when contacting support

Solution:

• Check if you're playing games that contribute to wagering (slots = 100%, table games = 10-20%)
• Verify you haven't exceeded the max bet limit (usually €5 per spin/hand)
• Make sure you're not playing excluded games (check bonus terms)
• Refresh your account page - wagering progress may have a slight delay
• If still stuck after 24 hours, contact support with screenshots of your game history

Solution:

• Stop playing immediately and contact support right away
• Explain it was accidental and provide details of the bet
• If it's a one-time mistake, support may be lenient
• Going forward, set bet limits in your account settings to prevent this
• Some casinos have automatic blocks for bets exceeding limits - check if this is enabled

⚠️ Multiple violations may result in bonus forfeiture

Solution:

• Yes, you can usually forfeit your bonus through your account settings
• Go to Bonuses → Active Bonuses → Forfeit/Cancel
• All bonus funds and winnings generated from the bonus will be removed
• Your original deposit and any winnings from it (if separable) should remain
• Contact support if you can't find the cancel option

⚠️ Once forfeited, you cannot reclaim that specific bonus

Solution:

• Check if free spins are released in batches (e.g., 25 per day for 5 days)
• Open the specific game the free spins are for - they may only appear in that game
• Clear cache and cookies, then restart the game
• Verify you've completed any required steps (deposit, verification, etc.)
• Contact support with your bonus details if spins are still missing after 24 hours

Solution:

• Unfortunately, expired bonuses cannot be reinstated
• Set calendar reminders when claiming bonuses to track expiry dates
• Plan your gaming sessions to complete wagering well before the deadline
• Use our wagering calculator above to estimate required playtime
• Contact VIP support if you're a regular player - they may offer a courtesy bonus

💡 Pro tip: Most bonuses expire in 30 days - aim to complete within 20 days to be safe